Safety

When travelling in a taxi from Wortax you will know that we only use licensed hackney carriages from the Worthing Borough. Worthing Borough Council license these drivers and vehicles annually and require all documentation to be current, but we also check and keep copies for our own information and remind drivers when renewals are due so that all our customers can be reassured of each driver’s credentials.

Please don’t hesitate to ask the driver for sight of his hackney driver’s badge and check the vehicle hackney badge. Should you have reason for praise or complaint please quote these numbers to us and we will pass on your comments to the drivers concerned or alternatively you can contact the Hackney Carriage officer through the Town Hall (See Licensing).

Some Do's and Don’ts

Do only use licensed Worthing Borough Council hackney carriages, or private hire vehicles (for pre-booked jobs) in Worthing. If you use a vehicle from another town within Worthing, Worthing Borough Council may not be able to deal with matters of complaint.

Do telephone a reliable firm (preferably us on 01903 235522!)

Do ask for an estimation of the fare, if not a firm quotation, if travelling to outside the Worthing Borough. Do not engage the car unless you are happy with that quote.

Do ask for a receipt if you think you have been charged too much.

Do have small change available or at least small notes as the drivers do not carry limitless change and large value notes are not readily accepted

Do not flag down a private hire vehicle or pick one up from the street unless it is pre-booked they cannot take you as they will not be insured for that type of hiring.

Do not get into a car if you are concerned for your safety.

Do not pay more than the fare on the meter unless you wish to reward the driver. Tips are at your discretion.

Safety first – Be safe not sorry